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The PC Support Source 

675 Cedarwood Ct.
Wheeling, IL

(847) 259-0410

7 day/24 Hr.

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Weekdays 9-9

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Our Promise

I know computers can be  frustrating, but I've never had an unsolvable problem, or a failed to find a solution that was the best for my customers. That's my experience talking - and our promise to you. We guarantee you will be 100% satisfied with us or your money back.



Chris Cooley - Owner
The PC Support Source

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Whether it's accounted for or not, every business has a Total Cost of Ownership for their computer systems. By helping you manage your hard and soft costs correctly, we can significantly increase the return on your investment. Look to see where you are, and then give us a call.

The initial consultation at your site is always free

Total Cost of Ownership (TCO) Matrix

Hard and Soft Costs - Managed VS. Unmanaged

(Followed with sample real-world responses)

Hard Cost

Unmanaged

Result

Managed

Result

PC purchase and/or lease expenses Multiple sourcing Increased maintenance and support  coordination Single sourcing  One-call maintenance; no time wasting "tech support shuffle"
When this is a problem: "Vendor A say's it's vendor B, and Vendor C won't answer my calls...I have no idea who to call now."
Hard Cost Unmanaged Result Managed Result
PC purchase and/or lease expenses Price driven buying unpredictable lifecycle/ROI results: Often increased maintenance and support costs Task-at-hand assessment w/ Industry standards based purchasing Longest productive life;  lowest overall maintenance costs
When this is a problem: " We didn't get that...it's not upgradeable...who knew we would ever need this?
Soft Cost Unmanaged Result Managed Result
Research and Advisory Unimplemented Purchases losses to competition; antiquated systems State-of-the-art advisory w/critical  implementation assistance Up-to-date, competitive  systems 
When this is a problem: "We know it's old. We know it doesn't do that. We're working in it, but there are still too many questions we need answers to."
Soft Cost Unmanaged Result Managed Result
Research and Advisory Inappropriate or unworkable technology purchase Expensive re-assessment and re-purchase of correct system Research, advisory, suitability to task based on complete ROI from start Best case return based on industry standards the first time.
When this is a problem: "Ok, after all that, it doesn't do what we thought it would, the way it was supposed to - now what's it going to cost to fix it so it does?"
Soft Cost Unmanaged Result Managed Result
Technical Support Co-worker Support loss of  2nd worker, often critical to operations.  sometimes perpetuates incorrect solution Internal point of contact designate advised on when to work with fellow worker or call PCSS Maximum effective use of internal and external resources for tech support.
When this is a problem: "She's been working on the problem all morning for me, but now she says she's got other work to do, and I'm still down!"
Soft Cost Unmanaged Result Managed Result
Technical Support Manufacturer support  Lost time on hold for support, often inconclusive, or  wrong identification of problem. Long series of steps to acquaint tech with current environment rapid identification and resolution of problem based on prior knowledge and expertise costs reduced by PCSS knowledge of customer system, and expertise. User productive faster. 
When this is a problem: "I tried everything they told me to, and then another tech tried with me. but I had to take a call...Now I have to start  whole thing over, I guess." 
Soft Cost Unmanaged Result Managed Result
Maintenance and repair no plans or regular maintenance or procedures for  systems unexpected crashes, failures of hardware/software, downtime periodic checkups on hardware, software and procedures minimizes lost productivity and/or performance from systems. anticipates need for replacement, upgrade, etc.  
When this is a problem: "It had been making these strange noises, but it always seemed to work...until now."
Soft Cost Unmanaged Result Managed Result
Maintenance and Repair Systems repaired by user or management Steep learning curve, long periods of lost worker productivity for non-recurring knowledge Leverage expertise of professional when work is beyond scope of regular business reduces downtime costs and lost productivity despite cost of service
When This is a Problem: "No, I didn't get that done yet...I spent the whole day fixing the computer!"
Soft Cost Unmanaged Result Managed Result
Security-Data Non-existant, Unaudited or outdated data backup and disaster plan From lost files to company-wide disaster, depending on crisis Audited plan based on risk managed criteria, tested with hardware and software, and procedures. Minimal impact for data loss under all  circumstances.
When This is a Problem: "I thought we had a backup, but apparently there was a problem some months ago...What will it take to re-create the data?"
Soft Cost Unmanaged Result Managed Result
Security- Internet Users decide on virus protection, firewalls, passwords, etc. inconsistent to disastrous results; unknown security holes in applications or prcedures Security audited by professionals for all access points and procedures Eliminates downtime from viruses and secures access to sensitive data.
When This is a Problem: " I was just reading my e-mail, and my system started doing funny things, then everybody's system was doing it. We re-booted, and then it just got worse. Now, everyone's  locking up all the time!"
Soft Cost Unmanaged Result Managed Result
Training - New  System orientation for new worker loss of productivity, often for 2nd worker, too. Incomplete analysis of specific tasks at hand for that worker Orientation based on overall knowledge of businesses objectives, systems, and workers specific tasks maximizes user familiarity w/systems and trains in correct methodology, based on user job. Non-biased advisory to management on results.
When this is a problem: "I've tried to sit with him and go over things, but I keep getting interupted with work. Frankly, I don't have time for this."
Soft Cost Unmanaged Result Managed Result
Training - Continuing Upgrade or new systems implemented without orientation disrupts flow of regular operation; unexpected problems and conflicts go unresolved  Impact on all users assessed and proactively accounted for. Smooth transition to new system or procedures
When this is a problem: "I want the old system back. This new one is too confusing - there are too many choices."
Soft Cost Unmanaged Result Managed Result
Documentation - Hardware Disks and Manuals often lost on delivery, or disappear shortly afterwards  wasted time when loading and re-loading operating systems, drivers, software, etc. - often leading to repurchase, or time consuming technical search Complete set of documentation and disks for every system component at site and with provider Timely upgrades, re-loads, moving, etc. Users up and productive in best possible time.
When this is a problem: " We don't have a copy of windows...I don't know if we ever got one. Like everything else around here, it seemed to get legs and walk away!"
Soft Cost Unmanaged Result Managed Result
Documentation - Service No cohesive records exist of changes, upgrades, service, etc. efforts often duplicated, special situations and exceptions not noted. History misinturpreted  Complete records of all services performed for customer to refer to,  understanding of system via history leads to faster resolution of current problems
When this is a problem: "What was done on this system when the guy came in here last year?" "Which guy? all we got are bills that say say labor and hours on them."

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PCSS Advantage Notebook Systems

We carry tablets, ultrabooks, touchscreens, ruggedized, high performance mobile PCs - all built your way! Plus, we can set it up with your data and programs so it's ready to go.

 

We feature corporate grade all-Intel desktops in an endless variety of configurations for rock-solid performance and value, built exactly to your specs. Adding complete setup and data migration makes the whole process effortless.

 

PCSS Advantage Server Systems

We'll help you configure tower or rack mount servers from under $1000 to 24 drive Raid SAS configurations exactly to your businesses' specs. We can then install it on-site, set up users, Migrate data, and business applications, all to help you productively improve the bottom line.



  Step One 
Call The PC Support Source.

  Step Two 
(There is No Step 2.)

Intel & Microsoft Authorized Systems Designer

Experience Integrity.

 (847) 259-0410

675 Cedarwood Ct.   Wheeling, IL

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Wheeling, Arlington Hts., Buffalo Grove, Northbrook, Glenview, Palatine, Prospect Hts., and Mt. Prospect in Illinois


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