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The PC Support Source 

675 Cedarwood Ct.
Wheeling, IL

(847) 259-0410

7 day/24 Hr.

Phone Support 

On-site Hours:

Weekdays 9-9

Weekends by request
Ask about  our new customer discount

Our Promise

I know computers can be  frustrating, but I've never had an unsolvable problem, or a failed to find a solution that was the best for my customers. That's my experience talking - and our promise to you. We guarantee you will be 100% satisfied with us or your money back.

Chris Cooley - Owner
The PC Support Source

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  • The Initial 10 minutes of any service inquiry are always free. We'll  assess your situation and gladly advise on your next best course of action, whether you need our services or not.

  • All prices are for 30 yr. experienced computer professional. (see Qualifications)

  • There's no surcharge for after hours or weekend work.

  • Telephone, internet remote,  and bench (Wheeling site) support rate: $ 75.00 hr. (in 1/4 hr. increments)

  • On-site northwest suburban rate: $ 90.00 Hr. - 1 hr. minimum

  • On-site downtown Chicago rate: $ 110.00 Hr. - 2 hr. minimum

  • Travel charges at $ 35.00 hr. may apply beyond our local area. (see local areas here.) (We may waive travel depending on certain circumstances, call for details.)

  • Out-of-area phone support - we will call you back so you never pay toll charges.

  • Price guarantee: We pride ourselves on quality service, done right the first time, and offer 30 day warranty on all our work (see above). If you find lower rates with our same qualifications, we'll match them. We'll also match quotations under the same circumstances. For an analysis of why service experience matters click here. For a look at how we stack up against the "geeks" click here

  • Follow-up and clarifications on work performed after any call are always free.

  • We guarantee your satisfaction with our service or your money back.

Billing and Payment Terms

  • Payment by PayPal, company or personal check, and cash.  Customer purchase orders accepted with prior clearance. We ask that terms customers pay on weekly basis. (no extended terms, please)

  • Terms extended to customers on a case-by-case basis - customers may be asked to provide references, and will be required to have company-authorized request for our service (usually a PO #)

  • Ongoing service will be billed on a weekly basis. Our highly detailed invoices serve as proof of service and later documentation.

  • Longer project terms: 50% on agreement, 40% on completion, 10% after 30 days

  • Since we allocate time for your project by turning down other business during that time, some agreements may require a retainer

Sales & Orders

  • New PCs (Quoted to your specifications - see right side panel) usually delivered within 3-5 working days. FOB Wheeling, or have us deliver it and set it up. Terms: 1/2 deposit on all orders over $500.00.

  • Recertified Equipment: 1/2 on acceptance, balance on delivery. DOA returns only. Due to fast inventory turns, some product may be out of stock for DOA replacement. Options are full refund or substitute. 

  • Ordering - Signed e-mail acceptance required on all product orders. We can usually drop ship software and supplies within 24 hours. Please call us for your next quote.


  • All New PCs warranted on-site for parts and labor for 1 yr. After that, all manufacturers warranties at the component level will be honored. (Many extend 2-5 yrs. Removal and replacement at regular labor rates apply). 3 yr. labor warranties also available.

  • Recertified & off-lease equipment warranted on SKU basis (ranges from 90 days to 3 yrs.) and always listed on quotation.

  • Service labor warranted for 30 days on  invoice details. Please note: re-configuration or  customer changes in environment may affect warranty status. Service beyond the scope of agreed project, user training, and other ancillary services may be billed separately. If there are concerns of this nature, please contact us in advance of the changes, we'll be happy to advise you.

Hours of Operation

  • The PC Support Source is responsive and flexible in helping our customers quickly. We will usually be able to respond on-site the same but always the next day, and we work evening and weekends for good customers without a surcharge. We do have preferred hours as listed below, but we can work out arrangements for any situation.   

  • Phone and Web Support: Monday - Friday 9:00 AM. - 9:00 PM. Saturday 10:00 AM. - 6:00 PM. Sunday 12:00 PM. - 5:00 PM.

  • On-site Support: Monday - Friday 9:00 AM. - 9:00 PM; Saturday - On Request; Sunday - Closed

Call (847) 259-0410 anytime to discuss you needs.

To schedule an appointment, contact us for further information.


Where would you like to go now?

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New & Used Equipment

We Now Offer Deeply Discounted, Factory Refurbished  & Fully Warranted Tablets, Laptops, Desktops, Printers and Peripherals From Dell, HP. Microsoft & Others.

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New Products

Have it your way! Build-to-Order Computers..Thousands of Options....Great Prices...Value Added Dealer.
Build It Now >>>

PCSS Advantage Notebook Systems

We carry tablets, ultrabooks, touchscreens, ruggedized, high performance mobile PCs - all built your way! Plus, we can set it up with your data and programs so it's ready to go.


We feature corporate grade all-Intel desktops in an endless variety of configurations for rock-solid performance and value, built exactly to your specs. Adding complete setup and data migration makes the whole process effortless.


PCSS Advantage Server Systems

We'll help you configure tower or rack mount servers from under $1000 to 24 drive Raid SAS configurations exactly to your businesses' specs. We can then install it on-site, set up users, Migrate data, and business applications, all to help you productively improve the bottom line.

  Step One 
Call The PC Support Source.

  Step Two 
(There is No Step 2.)

Intel & Microsoft Authorized Systems Designer

Experience Integrity.

 (847) 259-0410

675 Cedarwood Ct.   Wheeling, IL


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All Chicago Computer Service - All Chicago Computer Repair

 plus, quick, locally discounted service for our friends in:

Wheeling, Arlington Hts., Buffalo Grove, Northbrook, Glenview, Palatine, Prospect Hts., and Mt. Prospect in Illinois

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