The PC Support Source
The PC Lifesaver

(847) 259-0410 

Call Anytime. The first 10 minutes are free!
 

Business
Home Office
Residential
On-site
Remote
Chicago
and Suburbs

In This Section:

Our Charter

Overview

• One-stop PC technology provider specializing in the needs of small and medium sized businessessince 1992. Average technician has over 20 yrs.

• We seek a smaller base of loyal customers rather than the more “hit and run” high volume, high turnover, strategy prevalent in today’s marketplace.

• In business since 1992. 20 yr. veteran PC specialist Chris Cooley owner and primary consultant

Our Customer Base

• Cannot cost justify full time support employee, or needs periodic augmentation of existing personnel

• Is aware that support, planning, and long-term commitment are critical to success of computer system return on investment

• Understands that acquiring PC self sufficiency using existing (non-professional) staff often leads to lost productivity and downtime far beyond its perceived or actual value.

Meeting Real Needs

• Listening to customers about their business and operations before assuming solution

• Realistic and professional cost justification

• Prioritized (best bang for the buck) return on investment recommendations

• A-Z single source for all popular small business needs - accounting, office workflow, sales automation, etc. We provide everything from opening analysis to final training or anything in between.

• Network installation and support in all popular PC based networks.

• Full service hardware, software, and network products dealer with dozens of distribution agreements and manufacturer authorizations

• One-Stop on-site hardware and software services, including Internet, Web Services,upgrades, repair, and problem resolution.

Today's Business Model

• Yesterday’s PC dealer averaged $2,500 (50% margin) a $5,000 system, making it easy to include services and support with the sale.

• Today’s PC market averages $100 (10% margin) on a $1,000 system making inclusion of services impossible, and mandating the dealer move on (hit and run) to other customers to continue profitability. This leaves the customer frustrated and without support over the long term.

• The PC Support Source puts services first as our profit model, assuring the customer adequate support whenever it’s required. This re-assessment of hardware as an augmented (vs. primary) profit source puts us in a more realistic position to honestly serve

How We Lower Prices and Improve Service

• Low overhead and inventory costs

• Flexible, on-demand use of subcontractor agreements reduce overall payroll.

• Average 15 mile proximity of customer base lowers travel costs.

• Lack of name recognition mandates lower prices

Benefits Summary 

• Our focus is on matching technology to our customers’ business needs to improve their profitability.

• We fill in the gaps for small firms who need both PCs and the expertise to run them, but cannot justify a full time employee.

• Our service driven business model is more amenable to customer satisfaction than other dealers’ in current PC marketplace.

• Our prices are always at market or below for hardware and software, and far below for services.

Where would you like to go now?

Check our Prices and Terms Here. 
Check our Qualifications Here.
Check our Help Options  Here.
Check our Supported Products List Here. 
Compare Us to the "Geeks" Here
Evaluate Your Technician's Experience Here

 

The PC Support Source, Inc.  

675 Cedarwood Ct.   Wheeling, IL
 (847) 259-0410

Copyright © 2005 The PC Support Source, Inc. All rights reserved.  

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