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The PC Support Source 

675 Cedarwood Ct.
Wheeling, IL

(847) 259-0410

7 day/24 Hr.

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Weekdays 9-9

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Our Promise

I know computers can be  frustrating, but I've never had an unsolvable problem, or a failed to find a solution that was the best for my customers. That's my experience talking - and our promise to you. We guarantee you will be 100% satisfied with us or your money back.

Chris Cooley - Owner
The PC Support Source

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The Geek Squad VS The PC Support Source

At the PC Support Source, we saw the Geek Squad phenomenon coming a very long time ago (We petitioned Best Buy in 1994 to franchise us as their in-house support outlet and was roundly ignored back then…but that’s another story.) So, Best Buy Inc. purchased a Minneapolis outfit and christened it Geek Squad, and spent a fortune in marketing bucks to get your support business. Since we’re always itching for good competition around here, (and we can sure hold that grudge about being snubbed!) let’s talk about The PC Support Source VS. the Geeks, and then you can decide.

In the support business. the combination of pricing and experience determine whether you get the best bang for your buck. Lowest prices or rates mean nothing if the technician is inexperienced. But spotting inexperience is the problem for most people. After all, anyone who "knows the lingo" more than you do is likely to seem experienced. Individuals vary, but in the industry overall, years of field service does make a difference. Here's a good benchmark, including how to identify them and what they are paid: 

The combination of pricing and experience determines whether you get the best bang for your buck...
  ..Spotting inexperience is the problem...

Computer Technician Experience Guide

1 - 2 yrs. No real experience: This is a tech in training, and needs supervision to do the most basic services. Finished work often incomplete, unprofessional, or even damaging.  
Base Pay: minimum - $10 hr.  
Likely Employer: Best Buy/Apple Store/Radio Shack
3 - 5 yrs. Some Experience:  "Just enough to be dangerous" is how we categorized them when I worked at a major reseller. The danger is that while this tech has had some success, and seen some problems, he/she often jumps to conclusions based on limited experiences, and still often needs supervision and backup to complete jobs correctly. Often recommends replacing systems with new due to bias on existing knowledge. Heavy use of "geek lingo" also alienates customers. Finished work often incomplete, or even seems deceptive based on incomplete understanding.   
Base Pay: $10 - $15 Hr. 
Likely Employer: Best Buy/CDW/Tiger Direct
5-10 Yrs. Maturing Technician:  In these years, newer and older technology experience begins to blend, and daily use of advanced concepts becomes clearer. Real confidence in skill set develops. Dealings with customers is more straightforward and intelligible. Finished work generally complete, if frayed in the details. 
Base Pay: $15 - $30 hr.
Likely Employer: Field Service MFG/Contract (I.e. GE)
10 - 20 yrs. Pro Technician: Technology, business acumen, customer skills come together. Tech is able to troubleshoot and solve virtually any problem. Relies on experience, wide base of existing resources, and the ability for find information quickly. Finished work complete down to the details, and guaranteed. Can explain even complex ideas to customers clearly and without lingo.  
Base Pay: $30 - $75  hr.
Likely Employer: Contract Consultancy or Independent
20+ yrs. Top Professional: With few peers, these people write their own tickets, and many become independents like the PC Support Source. In addition to advanced skills handling software, hardware, network, internet, security and the like, they often offer real insight on behalf of their customers in solving business problems and applying technology to best advantage. 
Base Pay: $75 - $200 hr.
Likely Employer: Independent Contractor/Self-Employed
(We are in this category - see our list of
25 years of professional qualifications, .)

Geek Squad Experience?

The Geek Squad offers an online monthly service for support. (remember, this is online only, and doesn't include bench or on-site labor.) It's $220 upfront for the first call, and $120.00 each year after that.  The way it works is a two tiered process. Initially, you get a Geek Squad consultant, with 1-2 yrs. experience working for $10 an hour to assess the problem, and the repair is eventually handed off to a tech (who may or may not be outsourced to Accenture, here or overseas) with 3-5 yrs. experience working for $15 an hour.

Call  (847) 259-0410. We e-mail you a link for remote support...
A 30 yr. PC veteran will take care of it...usually in an hour or less ($80).
No commitments.
No hassles.
No excuses

 If you look at the chart above, you can see what you're likely to encounter. If that's good enough for you, stop here, and call them (but back up your data first - wiping your drive after they re-install Windows is a huge complaint). Otherwise....read on, or call Chris at (847) 259-0410. We e-mail you a link for remote support, and are fixing your problem before you can finish reading this article. A 30 yr. PC veteran will take care of it, whatever it is, usually in an hour or less ($80). No commitments. No hassles. No excuses.

PC Magazine Review; likely to be the first entry on Google if you search for "Geek Squad Review"; Also quoted on their website. It garners a 4 star review, by comparing Geek Squad to other corporate based support plans out there. In our opinion, this is a sad commentary on the dismal state of PC support in this country. Be sure and read the comments. Not to belabor the point (but we will!), check out the results when we Google "Geek Squad Complaints" .

BTW: Don't bother Googling "Geek Squad Better Business Bureau" . They aren't members. Since it's drop in the bucket for them to get affiliated, we have to wonder why? Should you need references for us, we can easily provide any of our customers to talk to you.

What's the bottom line?

If you want a PC Guru with 30 years of experience to get it done once, the right way, for the same price (or less) than a novice geek, give us a call.

Call Chris at: (847) 259-0410

First 10 minutes always free!

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  Step One 
Call The PC Support Source.

  Step Two 
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 (847) 259-0410

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