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The PC Support Source
The PC Lifesaver Since 1992

(847) 259-0410

Call Anytime. The first 10 minutes are free!

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Free Help!

Free Problem Solution

Experiencing a problem with your system or software? We often easily rectify many problems, or suggest solutions for self support for free. (This is why we also never charge for the first 10 minutes of a support call.) Please fill out and submit the following problem report form. We will assess it, and send our response back via E-mail (usually within 24 hours). We'll give you our best thumbnail assessment and solution based on our experience, free. Please note that while we provide this service to build goodwill and stay in touch with our customers, our business model depends on revenues from our expertise. Solutions that require longer investigation or troubleshooting will be assessed and offered for hire at our regular low rates.

If what you want to tell us is really more of a suggestion or a request for customer service, please use our suggestion form instead.

Problem Report Form

When you submit your problem report, it will be e-mailed directly to us for response (usually within 24 hours). For immediate help, just call us at 847-259-0410.

Please be as specific as possible when describing the problem - it will make finding the solution that much easier.

Computer Manufacturer - use menu for more choices
Model or Series Number
Approximate Age (since new)
What operating system are you using?
Other:
Please enter a description of the problem:

(example: "Editor doesn't respond to up-arrow under image")
If the problem is reproducible, please list the steps required to cause it,
leaving a blank line between steps:

(example: "1. Create a new file. 2. Insert some text ...")

If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

(note: it is much harder for us to troubleshoot non-reproducible problems)
If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:
Please provide us with the following information so we can respond (e-mail address is required).

Name:

Phone:

E-mail: