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The PC Support Source 

675 Cedarwood Ct.
Wheeling, IL

(847) 259-0410

7 day/24 Hr.

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Weekdays 9-9

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Our Promise

I know computers can be  frustrating, but I've never had an unsolvable problem, or a failed to find a solution that was the best for my customers. That's my experience talking - and our promise to you. We guarantee you will be 100% satisfied with us or your money back.

Chris Cooley - Owner
The PC Support Source

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  What is Total Cost of Ownership?  

Put simply, identification and resolution of unmanaged computer system problems and associated costs is the focus of (T)otal (C)ost of (O)wnership. Major corporations have long broken out the hard costs of initial purchase and installation, and the "soft costs" of  tech support, training, maintenance, upgrades, downtime, etc. in an attempt to manage their costs overall. The reason is that the soft costs are (and always have been) many multiples of the hard costs. Since the organization will always pay for unmanaged soft costs in terms of disorganization, lost productivity, downtime, etc. it's critical to reduce them with proper planning. The same cost of ownership problems exist in small businesses, but lacking qualified professional analysis, usually go unidentified, or simply accepted as "the way it is".

(immediately assess your business TCO here.)

The most important thing to remember is that unmanaged hard and soft costs in your computer systems will always degrade your return on your investment. No matter how unpleasant, these costs are real, and will show up on your bottom line one way or another. 
They can be reduced.  
That's where the PC Support Source can help. We apply our technical expertise and TCO principles to provide small business the same benefits the corporations do. Examples of hard and soft costs:

Hard Costs - Typical

  • Purchase of hardware and software

  • Known costs for Installation of above

  • Staff/personnel costs

Soft Costs - Typical

  • Research

  • Hardware and software upgrades

  • Technical support 

  • Training or absence of training

  • Maintenance

  • support coordination/management problems

  • security/viruses 

  • Documentation

Just a few typical results of unmanaged soft costs are: 

  • unstable PCs and networks - workers losing data, updating the wrong databases, unable to print, gain access, etc.

  • ill-trained workers - unable to execute simple or more complex tasks at hand

  • inefficient  workarounds - decreasing the productivity the computer was designed for

  • disastrous backup plans - lost critical data when disasters small or large strike

  • wide open security - viruses, backdoors, internet pests decrease reliability and breech secure data.

  • Costly panic buying of systems and upgrades  in  "crisis mode". 

  • Incompatibilities, lost functionality, etc. when changes are made, support calls or downtime eat into worker productivity.

  • Incomplete research and uncertainty, leading to "system paralysis"  - old systems kept long past their lifecycle for fear of the unknown grow increasingly more expensive to maintain as they become less viable.

Check Our helpful TCO Matrix to assess for yourself how these principles impact your business and where. 

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We Now Offer Deeply Discounted, Factory Refurbished  & Fully Warranted Tablets, Laptops, Desktops, Printers and Peripherals From Dell, HP. Microsoft & Others.

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PCSS Advantage Notebook Systems

We carry tablets, ultrabooks, touchscreens, ruggedized, high performance mobile PCs - all built your way! Plus, we can set it up with your data and programs so it's ready to go.


We feature corporate grade all-Intel desktops in an endless variety of configurations for rock-solid performance and value, built exactly to your specs. Adding complete setup and data migration makes the whole process effortless.


PCSS Advantage Server Systems

We'll help you configure tower or rack mount servers from under $1000 to 24 drive Raid SAS configurations exactly to your businesses' specs. We can then install it on-site, set up users, Migrate data, and business applications, all to help you productively improve the bottom line.

  Step One 
Call The PC Support Source.

  Step Two 
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 (847) 259-0410

675 Cedarwood Ct.   Wheeling, IL


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Wheeling, Arlington Hts., Buffalo Grove, Northbrook, Glenview, Palatine, Prospect Hts., and Mt. Prospect in Illinois

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